Returns & Refunds Policy

Last Updated: July 29, 2026

At Nights Luxe, customer satisfaction is important to us. Please read our Returns & Refund Policy carefully before placing your order.

Return Eligibility

Due to the personal and intimate nature of our products, we only accept returns under the following conditions:

  • The product was delivered damaged or defective.
  • You received the wrong item.
  • The product is unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened, used, or unsealed adult products cannot be returned or exchanged.

Return Request

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To help us process your request, please provide:

  • Your Full Name
  • Order details
  • Photos of the product and packaging
  • A brief description of the issue

Our team will review your request and respond as soon as possible.

Refunds

Once your return request has been approved and the returned item has been inspected, we will notify you of the refund status.

If your refund is approved, it will be processed using a suitable method agreed upon with the customer.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used adult products
  • Products with broken hygiene seals
  • Items damaged due to misuse or improper handling
  • Products returned without prior approval

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped or is out for delivery, it may no longer be eligible for cancellation.

Our Commitment

We carefully inspect every order before dispatch to ensure that it reaches you in excellent condition.

If an issue occurs, our support team will work with you to find a fair and reasonable solution.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Nights Luxe

Email: info@nightsluxe.com

Website: https://nightsluxe.com